Warranty

We guarantee the items will be free of any flaw related to design, packaging, material or manufacturing. For a period of 30 days after purchase. We will repair or replace, at our own discretion, any defective item, free of charge.

In order to obtain this warranty, you must provide the defective item and a copy the original sales receipt, for inspection purposes.

This warranty is null and void if we determine the item has been improperly used, or has been changed or altered in any way.

This warranty does not protect against normal wear and tear or damages resulting from abusive usage.

Refund

Signé Louka do not accept returns or exchanges on personalized products.

Returned items must be received by Signe Louka within 15 days of the day the customer receives them.

In order to receive a refund, all items must be in their original state, with all labelling, and must be considered by Signe Louka to not have been used or damaged.

Items may be returned according to the following stipulations :

  • The refund will be made in the name of the person who owns the card used in the initial transaction and will be processed within a period of approximately 3-5 business days following the date the returned items were received.

Original shipping fees will NOT be refunded. If it is determined that the return is due to flaws in craftsmanship or materials, Signé Louka will refund your return postage and assume all subsequent postage costs.

  • Delivery fees apply to returned items, unless the product is defective or damaged, or if the wrong item was sent;

Returns or exchanges lost or items dommage in the mail will not be refunded.

  • No returns or exchanges will be permitted after the authorized return period.

Shipping

Free ground shipping in canada and USA over +70$

All orders of in-stock items require one to three business day for processing, to which the delivery time must be added. We cannot be held responsible for any failure to respect delivery times.

0